Shipping policy

Processing Time

All orders are subject to a 3–7 business day processing period to allow for order verification, quality inspection, and secure packaging prior to shipment.

Because each order is carefully handled to ensure premium standards, processing times may vary depending on hair type and availability.

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Shipping Time

Once your order has completed processing, shipping typically takes 3–4 business days depending on location and carrier.

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Estimated Delivery

Total delivery time may range from 7–14 business days depending on product type and destination.

Business days do not include weekends or holidays.

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Important Information

• Je’lae Premium Hair Co is not responsible for shipping delays caused by carriers or external circumstances.

• Once an order has been shipped, ownership transfers to the customer.

• Orders cannot be modified or canceled once processing has begun.

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Our Promise

We take pride in delivering premium, high-quality hair with care and consistency. Every bundle, wig, and frontal is inspected to ensure it meets our premium standards before arriving to you.